The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.
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For completed orders and receipt of payment by 12 noon, we usually ship your goods on the same day.
We ship from Germany with DHL or Deutsche Post.
Deliveries within the EU are shipped free of charge for orders over 49 €. For shopping baskets below 49 € we charge a flat rate of 4,90 €. Deliveries outside the EU are subject to a flat-rate shipping charge of €12.90.
Germany: 1-2 working days
Austria: 1-2 working days
other EU countries: 2-6 working days
outside EU: 2-8 working days
We ship to the EU and the following countries outside the EU:
(For countries outside the EU and EU countries that are not part of the European Customs Union, please see the "Customs and Taxes" provisions below).
As a rule, you will receive the link to the shipment tracking directly after our goods have been dispatched.
Customs and taxes
For end customers within the EU, taxes are included in the sales price.
For countries outside the EU and EU countries that are not part of the European Customs Union, customs duties and taxes (e.g.: import sales tax) may apply. These customs fees and taxes must be paid by the customer (buyer). We do not charge VAT to customers from countries outside the EU and EU countries that are not part of the European Customs Union.